Delivery

How much will my delivery cost?

All UK orders are dispatched within one working day via Royal Mail Tracked 48 as standard.*

Faster delivery options are also available

Tracked 48 - £4.95 (free on orders over £50*)

Tracked 24 - £9.95

Royal Mail Special Delivery Guranteed by 1pm - £12.95

Collection - FREE

See table below for Standard International delivery charges for parcels up to 2kg. For orders over 2kg, our customer service team will get in touch via email with a courier quote.

When will my delivery arrive?

Providing your items are in stock, we will aim to deliver your order within 3 working days. Please note – during our peak periods you should allow up to 7-10 days.

For International deliveries we will always aim to get your order to you within 7-10 days. Please note – during our peak periods you should allow up to 10-14 days.

Saturdays, Sundays and all Bank Holidays are classed as non-working days.

Where possible, we will endeavour to send all of your order together; however, any items that are out of stock will be sent as soon as possible. Please note – you will only be charged one delivery charge per order.

Can I track my order?

Yes, you will receive an email once your order has been placed and then when it has been dispatched.

Can I order a delivery to go to my place of work, or another address?

When ordering, simply request the delivery address you require. Please note the following points:

We will also require your billing address in order to process payment.

It is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s) and, in particular, that there is space for any delivery vehicle to make the delivery.

Orders can be delivered to freight forwarding companies, hotels, B&Bs, storage and relocation companies who are identified by you as taking possession of the order on your behalf. However, we will not be able to provide a refund or process a return for any goods which are damaged or lost following signed acceptance of the delivery by these locations on your behalf.

Can I change the delivery details?

Yes, you can change your delivery details before we dispatch your item(s). If your item(s) have already been dispatched, changing your delivery details isn’t possible. For more information, please contact our customer service team on +44 (0) 1766 770 774 or info@portmeirionONLINE.co.uk.

International Delivery

All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.
Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.

Before placing an order, it is your responsibility to check that any products ordered comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.

We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

Will I be charged any additional fees for international orders?

All deliveries to destinations outside the UK may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

I've placed an order but not heard anything, what should I do?

We aim to keep you informed every step of the way via email, however our customer services team are always available should you can have any questions or queries.

I've received only part of my order, what should I do?

Please refer to your dispatch confirmation to check delivery dates. Where possible, we will endeavour to send all of your order together, however any items that are out of stock will be sent as soon as possible. For more information, please contact our customer service team on +44 (0) 1766 770 774 or info@portmeirionONLINE.co.uk.

I've tracked my order and it says it has already been delivered, but I don't have it. What should I do?

Please check with a neighbour in case it has been left with them, if not, contact our customer service team on +44 (0) 1766 770 774 or info@portmeirionONLINE.co.uk. and we will investigate the matter further. Please note you must inform us with in 14 days if you have not recived your order.

How do I track the progress of my order?

If you have an email address registered with us you will receive an email to confirm that your items have been despatched.